Virtual Frontdesk Support That Never Sleeps
Over phone, text, secure email, and web. Provide exceptional patient support 24/7 with our comprehensive virtual frontdesk solution that keeps your patients connected and satisfied.
24/7 Availability
Round-the-clock support ensures your patients always have access to help when they need it most.
HIPAA Compliant
All communications are secure and compliant with healthcare privacy regulations.
Instant Response
AI-powered responses provide immediate assistance while human agents handle complex inquiries.
Multi-Channel
Support patients across phone, text, email, and web chat - wherever they prefer to communicate.
Complete Communication Channels
Meet your patients where they are with comprehensive support across all communication channels
Phone Support
Professional phone support with trained healthcare representatives available 24/7.
- • Toll-free numbers
- • Call routing & queuing
- • Call recording & quality
- • Multi-language support
Text Messaging
SMS support for quick questions and appointment-related inquiries.
- • Two-way SMS
- • Appointment reminders
- • Quick responses
- • Automated workflows
Secure Email
HIPAA-compliant email support for detailed inquiries and documentation.
- • Encrypted messaging
- • Document sharing
- • Detailed responses
- • Audit trails
Web Chat
Live chat support integrated into your website and patient portal.
- • Live chat widget
- • File sharing
- • Screen sharing
- • Chat transcripts
Advanced Features for Exceptional Patient Experience
AI-Powered Triage
Intelligent routing ensures patients are connected to the right specialist or department for their specific needs.
Secure Communication
End-to-end encryption and HIPAA compliance ensure all patient communications remain private and secure.
Trained Healthcare Representatives
Specialized agents with healthcare knowledge who understand medical terminology and patient needs.
EHR Integration
Seamless integration with your EHR system for real-time patient information and appointment management.
How Virtual Frontdesk Works
Simple setup process to get your 24/7 patient support running
Setup & Configuration
Configure your support channels, business hours, and integration with your existing systems.
Go Live
Launch your virtual frontdesk across all channels with trained healthcare representatives ready to assist.
Monitor & Optimize
Track performance metrics, patient satisfaction, and continuously improve your support experience.
Scale & Grow
Easily scale your support capacity as your practice grows without additional infrastructure.
