Insights
The work we publish,
from the field we work in.
Cara publishes white papers, field notes, and original research drawn from our Enablement Sprints and our evaluation of the healthcare AI landscape. Our partners and anyone thinking seriously about this space are welcome to read.
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Field notes
Showing 8 listed field notes. The EHR comparison is featured above.
AI market access is moving from workflow automation to intervention.
Prior authorization, benefit verification, patient support, and brand visibility are collapsing into the same operational layer.
Clinical-trial AI is moving upstream into protocol and site design.
The important shift is not just patient matching. It is feasibility, site selection, protocol realism, and activation speed.
Coding agents are becoming a healthcare integration strategy.
Cursor, Claude Code, Devin, and MCP-style gateways change how teams extend EHRs, but only when governance and testability are designed into the workflow.
The front door is now the growth engine for medical practices.
For specialty, DPC, concierge, and multi-site practices, patient experience starts before the first visit and keeps compounding after it.
Patient support is becoming the brand experience in pharma.
For specialty therapies, patients often experience the brand through access friction: benefits verification, prior authorization, copay support, hub follow-up, and therapy start delays.
Member experience is an operations problem, not a payer portal problem.
Members do not experience the payer as a website. They experience eligibility confusion, prior authorization delays, care gaps, denials, and call-center loops.
Health-system patient experience fails at the handoff.
Hospitals lose trust when scheduling, referrals, discharge, follow-up, prior authorization, and care management are fragmented across teams.
In digital health, retention is the patient experience.
Virtual-first care companies win or lose on longitudinal engagement: protocol-aware outreach, refill support, side-effect routing, and escalation.
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Occasional research notes on healthcare AI, life sciences, integrations, market access, and agentic software. No generic newsletter drip.